Return & Refund Policy

At Enfleet.shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The item is unused, unworn, and in its original condition.
  • All original tags, packaging, and accessories are included.
  • The product is free from damage caused by misuse or improper handling.
  • Proof of purchase or order confirmation is provided.

Non-Returnable Items

The following items are not eligible for return:

  • Products marked as Final Sale or Non-Returnable
  • Gift cards
  • Products showing signs of wear, use, damage, or alteration
  • Items returned without original packaging or tags

Return Process

To initiate a return:

  1. Contact us at support@enfleet.shop within 7 days of delivery.
  2. Provide your order number and reason for return.
  3. If approved, return instructions will be provided.
  4. Return the item in its original condition and packaging.

Returns sent without prior approval may not be accepted.

Refunds

Once your returned item is received and inspected:

  • Approved refunds will be processed within 5–10 business days.
  • Refunds will be issued to the original payment method used for the purchase.
  • Processing times may vary depending on your bank or payment provider.

Exchanges

We offer exchanges for:

  • Damaged items
  • Defective products
  • Incorrect items received
  • Size exchanges (subject to stock availability)

Exchange requests must be submitted within 7 days of delivery.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  1. Contact us within 48 hours of delivery.
  2. Provide your order number and clear photographs of the item.
  3. We will review the issue and arrange a replacement, exchange, or refund where applicable.

Return Shipping Costs

  • If the return is due to our error (wrong item, defective item, or damaged product), Enfleet.shop will cover the return shipping costs.
  • For all other approved returns, customers may be responsible for return shipping expenses.

Order Cancellation

  • Orders may be canceled before shipment.
  • Once an order has been shipped, cancellation is no longer possible. Customers may request a return after receiving the order according to this policy.

Contact Us

For return, refund, or exchange assistance, please contact: